I'm not sure why people rate poorly for tenants when inherently, people suck. However, staff is very friendly. Great location in terms of proximity to I-25, PPCC, Fort Carson, Southgate, etc. I didn't have any problems with the staff or maintenance people. They let you know whenever something else takes precedence before routine things. I guess I'm different in that I remember these are humans and they don't cater to individuals. I don't do the online portion of paying and up until last month, used money orders. Now they give you a card that has the account number and you take that and the amount you'd like to pay to King Soopers (or some other place, I chose King Soopers because it's less than 2 minutes away) and pay directly to them.
Maintenance staff is also friendly and helpful. In general, I have no complaints towards the staff. Some tenants are rude but that's just the nature of apartments.
The pool is nice and currently being renovated. Never tried the hot tub since it didn't look very clean. Also wished that people would pick up after their dogs and NOT let their children run free without supervision. Definitely witnessed one of them breaking a doggy pot so now that has to be replaced. That kind of going back to people sucking. I never had an issue with parking. It is an open parking lot meaning people who don't live here can park here. Rent prices are okay considering the rent around here is overpriced in general (including other parts of the city). Waste management is good. But I've noticed lazy people not making it to the dumpsters including disposed of glass which towards the north west side dumpster has some glass on the ground. So be careful driving there and walking your fur babies. Loss of one star only because of the community, not because of anything the complex itself can change (after all, you can't kick someone out because of their personality). However with the bad community (which is just a few sour apples not the entire group), it can and most likely will change when leases end. So I'd definitely recommend to a friend! Thanks for reading my novel.